Terms and conditions of use for the
Winner Club card
To start enjoying the benefits of the Winner Club, customers must request the registration form and sign up by completing their details and accepting the terms and conditions.
Afterward, they will receive the card and begin earning points to redeem once the desired benefit is reached.
Registration and participation in the Winner Club is FREE OF CHARGE. Upon signing up, the customer receives a 2,000-point welcome bonus.
With Winner Club customers will have access to a catalog of items available for point redemption, which can be consulted at kiosks located throughout the casino and at the customer service center. Additionally, they will enjoy exclusive benefits based on their membership level.
Points accumulate automatically on the card as the customer plays the machines, regardless of whether they win or lose.
A minimum of 2,000 points is required to redeem points for promotional tickets. No minimum amount is required to purchase items available in the Catalog.
Points are valid for twelve (12) months from the last time the card was used for play. If no points have been earned or redeemed during this period, the account will be marked as inactive and all points will be forfeited.
Points belong exclusively to the cardholder and are non-transferable.
Accumulating points through other customers’ play is prohibited. If this practice is detected, the account will be reset to 0 with a negative point adjustment.
Points do not have a cash value. They are only redeemable for benefits included in the available items catalog and promotional tickets. For inquiries, you may visit the kiosks located throughout the Casino or the Customer Service center.
Points are not lost if the card is misplaced. The replacement cost for a lost card is 1,000 points.
All information provided to the Winner Club is strictly confidential. It will be used solely for the customer’s benefit, informing them of accessible promotions and benefits.
See terms and conditions on the back of the registration form.
You can check the Card Usage Regulations here Winner Club.
Card Usage Regulations Winner Club. Membership in the Winner Club is open to individuals of legal age, regardless of nationality or place of residence, who complete the corresponding Program registration form.
Registration is free.
Membership is non-transferable.
Only customers registered in the Winner Club may receive information related to their account.
The Winner Club Card is for personal and non-transferable use, and its use is the sole responsibility of the cardholder.
In case of loss or theft of the card, the holder must immediately report the incident to the Slot Floor Manager and may request a replacement. In these cases, a new card number will be assigned.
A personal ID is required for all transactions, including registration, card replacement, redemptions, and obtaining any account information.
It is the customer’s responsibility to notify the casino of any changes in name, address, email, or phone number to receive information about promotions, benefits, party invitations, or any other events.
Membership is a privilege offered by CIRSA and may be revoked or canceled at any time. Fraudulent use of the Winner Club card will result in the cancellation of membership and all its privileges.
Promotional tickets are valid for 30 days from the time they are issued.
CIRSA is not responsible for the loss or theft of promotional tickets.
It is the Winner Club cardholder’s responsibility to insert the card into the machine’s reader slot and verify that it is recognized for the duration of play.
CIRSA may adjust a customer’s point balance at any time in the event of system errors, or when fraud or erroneous and improper use of the card is detected.
Program registrations will be handled directly at the casino.
Use of the Winner Club card indicates acceptance of all program regulations, terms, and conditions.
CIRSA reserves the right to change or cancel any Winner Club regulation, subject to prior authorization from the Gaming Control Board.
Any card that does not record activity within 1 year will be automatically deactivated by the system.
Slot Managers, Commercial and Player Development Managers, along with Floor Supervisors and Commercial Officers, are the personnel authorized to access point records.
The IT Department is the only one authorized to modify system user profiles, following a formal request from the Commercial Management.
The Winner Club Program may be suspended by CIRSA upon communication to the Gaming Control Board due to unforeseen circumstances or force majeure, without the need for prior notice to customers and without generating any liability for the Company.
CIRSA may cancel, limit, modify, delete, or add to the terms and conditions of these Regulations at any time, informing program customers through the means it deems most convenient. Cancellations, limitations, modifications, deletions, or additions will take effect immediately or when CIRSA determines, following authorization from the Gaming Control Board.
Prizes awarded to members of the “Winner Club” loyalty program are charged and considered as follows:
Promotional Tickets: charged to the “Machine promotions and commercial presentations” account; the amount, in balboas, of points redeemed through actual play on the machines is deducted from gross income.
Other benefits: gifts, promotional bonuses, invitations to special events, etc., are considered Commercial expenses and their amount is not deducted from gross income.
In the event that activities or promotions are held where the number of points to be credited is increased, such increase will not be considered deductible from gross income. To vary the percentage or valuation of points to be deducted from gross income, prior written authorization must be obtained from the Gaming Control Board.
The Operations Analysis Department:
Will audit all promotional tickets at least once a month, comparing them with the information generated by the GIC system; this audit must indicate the number of points accumulated in each audited period, specifying the equivalent cash amount; and also indicate, in the event of a promotional activity involving an increase in the number of points to be credited, how many of those points correspond to the table provided in this procedure and how many to the promotional activity performed.
Will review all redeemed promotional tickets to verify their accuracy.
